FAQ

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Frequently Asked Questions

Are your watches authentic?

Yes. Every watch is thoroughly authenticated and comes with a blockchain certificate of authenticity. We deal exclusively in genuine luxury timepieces. Every watch includes its original box, papers, and warranty card.

What does "Full Set" mean?

Full Set means the watch comes with everything Rolex originally included: the watch itself, inner and outer boxes, warranty card, hang tags, instruction booklet, and all original accessories.

How fast is shipping?

All orders ship free via FedEx Priority Overnight. Orders placed before 3 PM ET ship the same day. You'll receive a tracking number immediately and have the watch in hand the next business day.

What's your return policy?

You have 3 days from delivery to inspect the watch. If it's not what you expected, contact us and we'll arrange a return. The watch must be unworn and in original condition. See our Shipping & Returns page for full details.

Do you buy watches?

Yes! We offer competitive prices and same-day wire payment. Send us details and photos of your watch via WhatsApp for a quick quote.

Can you source a specific watch?

Absolutely. If you don't see what you're looking for in our inventory, tell us the reference number and configuration you want. We have an extensive network and can typically source most Rolex, Patek Philippe, and AP models within days.

Where are you located?

We're based in New York City. While we primarily operate online, we're available for in-person appointments by request. Most of our clients prefer the convenience of overnight delivery.

What payment methods do you accept?

Wire transfer (preferred for orders over $5,000), Visa, Mastercard, American Express, and cryptocurrency (Bitcoin/Ethereum). Wire transfers typically clear the same day.